In this chapter, I have learn and understand about..
The comparison between efficiency and effectiveness, that is
Efficiency IT metrics measure the performance of the IT system itself including throughput, speed, and availability.
Common types :
Throughput, Transaction speed, System availability, Information accuracy, Web traffic, Response time.
Effectiveness IT metrics measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
Common types :
Usability, Customer satisfaction, Conversion rates, Financial.
Besides that, I'm more understand about supply chain management metrics and customer relationship management metrics than website metrics.
In business process engineering and enterprise resources planning metrics, I only understand about their definition.
The comparison between efficiency and effectiveness, that is
Efficiency IT metrics measure the performance of the IT system itself including throughput, speed, and availability.
Common types :
Throughput, Transaction speed, System availability, Information accuracy, Web traffic, Response time.
Effectiveness IT metrics measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
Common types :
Usability, Customer satisfaction, Conversion rates, Financial.
Besides that, I'm more understand about supply chain management metrics and customer relationship management metrics than website metrics.
In business process engineering and enterprise resources planning metrics, I only understand about their definition.
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